TERMS OF USE

VITOSA Website

These Terms of Use set out the principles that apply when accessing, reviewing, and using the content, documents, and functions provided on the VITOSA website. Use of the website must be consistent with VITOSA's information purposes, the terms below, and applicable law.

01. Scope

These Terms of Use apply to access to and use of the VITOSA website, including company information; product, solution, and capability information; images; catalogues; technical documents; downloadable content; contact and document request forms; and other functions provided on the website.

Third-party content or services accessed through links on the VITOSA website may be governed by the separate terms and policies of the relevant provider.

02. Product and technical information

VITOSA provides information on the website to introduce its products, solutions, and technical capabilities and to support enquiries and discussions about requirements.

Technical specifications, configurations, materials, dimensions, images, diagrams, and descriptions are published based on information available at the time of update. VITOSA may update this content as products are developed, technical improvements are made, or project-specific requirements are addressed. Updates to the website do not alter commitments separately established in a valid contract, technical file, or agreement.

For products, systems, or solutions designed, selected, or configured for a particular project, information on the website is indicative and for reference. Final selection must be based on technical requirements, operating conditions, applicable standards, and the documents approved for the specific project.

03. Technical documents and downloadable content

Catalogues, datasheets, instructions, drawings, diagrams, introductory materials, and downloadable content made publicly available on the website may be used for reference, product research, and technical discussion within the stated scope of release.

When using a document, users should note its version, issue date, or update status, where provided. VITOSA may update, replace, or discontinue a document version following changes to a product, standard, configuration, or technical content.

For documents issued specifically for a project, order, or request, their applicable value is determined by the version and documentation approved by the relevant parties. Restricted, internal, or request-specific documents do not become public merely because they have been provided to a particular organisation or individual.

04. Intellectual property rights

The VITOSA trademarks and logo, editorial content, images owned by VITOSA, graphics, catalogues, drawings, diagrams, and technical documents created by or licensed to VITOSA on the website are protected by intellectual property law and related rights.

Viewing, downloading, or using publicly available documents for reference and ordinary business communications does not transfer intellectual property rights. Content may not be copied, modified, republished, distributed, commercially exploited, or used in a manner that misrepresents its source, ownership, or relationship with VITOSA without appropriate authorisation from the rights holder.

For trademarks, images, documents, or content owned by a manufacturer, partner, or other third party, the relevant rights remain with that rights holder. Their appearance on the VITOSA website does not transfer ownership to VITOSA or to website users.

05. Website use and information submitted

The website must be used for lawful purposes and in a manner consistent with its functions. Users must not interfere with the system without authorisation, disrupt operations, circumvent security measures, collect data unlawfully, or use website content for an unlawful purpose or in a way that infringes the lawful rights and interests of VITOSA or a third party.

Information submitted through contact forms, document requests, or other website channels must be relevant to business communications. The person submitting information is responsible for the lawfulness and accuracy of the information they voluntarily provide.

Personal data collected and processed through the website is handled in accordance with VITOSA's Privacy Policy and applicable law.

06. Third-party links and content

The VITOSA website may contain links to websites, platforms, documents, or information sources managed by third parties to support reference or provide additional relevant information.

VITOSA does not directly control the content, availability, privacy policies, or terms of use of these external sources. Users should review the applicable terms and policies of a third party when following an external link.

A link to or reference to a third party does not automatically constitute a warranty, endorsement, or commitment by VITOSA regarding all content, products, or services of that party unless expressly stated.

07. Applicability and confirmation of information

VITOSA maintains the website with the aim of providing clear, accurate, and reasonably current information. The technical characteristics and suitability of a product, system, or solution may depend on the selected configuration, installation conditions, source-water characteristics, operating environment, design requirements, applicable standards, and project-specific conditions.

Introductory information on the website does not replace a quotation, contract, design file, approved technical documentation, warranty document, or confirmation issued specifically for a project, order, or transaction.

If introductory website information differs from documentation approved for a particular project, order, or contract, the approved documentation governs within the scope of that transaction.

Equipment and solutions requiring specialised design, integration, or operation must be selected and applied based on actual requirements, technical conditions, and appropriate documentation for each case.

08. Changes to website content and these Terms

VITOSA may update, supplement, revise, or replace website content, product information, technical documents, and these Terms of Use to reflect changes in products, business operations, technical requirements, or law.

An update to the website or these Terms does not alter rights, obligations, or commitments separately established in a valid contract, technical file, or agreement unless otherwise agreed by the parties or required by law.

The version of these Terms published on the website at a given time applies to access and use from the time of publication. The latest revision date appears at the end of this page for reference.

09. Governing law

These Terms of Use are prepared and applied in accordance with the laws of Vietnam.

If a provision of these Terms becomes inconsistent with a change in law or is determined by a competent authority to be unenforceable, it will be adjusted to the extent necessary. The remaining provisions continue to apply to the extent permitted by law.

10. Contact information

Requests for clarification of website content, concerns relating to documents or content ownership, and matters concerning use of the website may be submitted to VITOSA through the contact information published on the website.

For enquiries concerning a specific product, solution, technical file, or project, VITOSA will discuss and provide information appropriate to the scope of the request and actual conditions.

Last updated: 10/2026